Shipping policy
Text version
Last updated September 17, 2026
Where we ship, how long it takes, what it costs, and what happens if a parcel is delayed, lost or damaged.
1. Where we ship
We ship to the United States (our primary market), Canada, the United Kingdom, Ireland, Australia and New Zealand. Prices are displayed and charged in your local currency.
We do not deliver to overseas territories, P.O. boxes or military addresses (APO/FPO).
2. Shipping origin
Orders are shipped from our fulfillment partner's warehouse in China.
3. Order processing
- Orders are processed within 24 to 48 hours after payment is confirmed, Monday to Saturday. Orders placed on Sundays or U.S. public holidays are processed the next business day.
- Any change or cancellation request must be made within 24 hours of purchase. After that, the order may already be in transit and can no longer be canceled.
4. Delivery times and shipping costs
Estimated delivery is 6 to 12 business days from the date of order. These are estimates, not guarantees, and they can be extended by exceptional circumstances such as customs checks, logistics disruptions or weather.
| Destination | Standard shipping | Free shipping from | Estimated delivery |
|---|---|---|---|
| United States | $6.99 | $50 | 6 to 12 business days |
| Canada | CA$6.99 | CA$70 | 6 to 12 business days |
| United Kingdom | £3.99 | £36 | 6 to 12 business days |
| Ireland | €3.99 | €40 | 6 to 12 business days |
| Australia | A$6.99 | A$70 | 6 to 12 business days |
| New Zealand | NZ$7.99 | NZ$80 | 6 to 12 business days |
The exact shipping cost is always shown at checkout, before payment.
5. Tracking
- A tracking number is emailed to you as soon as your order ships.
- Tracking can take up to 48 hours to activate after dispatch.
- You can check the status of your order at any time with the tracking link.
6. Carriers
We ship with tracked express carriers. Final delivery is handled by a local postal service or courier in your country.
7. Delivery issues
Incorrect shipping address
- You are responsible for providing a correct and complete shipping address.
- If an incorrect address is provided, no refund will be issued if the package is delivered to the wrong location.
- If the package is returned to us because of an incorrect address, reshipping costs are paid by the customer.
Lost or stolen package
- An order is considered delivered when the carrier confirms delivery.
- We cannot be held responsible for packages lost or stolen after delivery is confirmed.
- If a package is marked as delivered but you have not received it, please contact the carrier to open an investigation, and let us know.
Delays and damaged items
- If your delivery is delayed beyond 30 business days, contact us at contact@themosquitogear.com and we will review the situation.
- If a package arrives damaged, send us three photos of the package and of the damaged product within 7 days of receipt to be eligible for a full refund. Damage reported after 7 days cannot be taken into account.
- After verification, we offer a replacement or a refund depending on the circumstances.
8. Customs, duties and taxes
- International orders may be subject to customs duties, import taxes and fees charged by the destination country.
- These charges are not included in the product price or the shipping cost and are paid directly to the local customs authorities.
- We cannot be held responsible for additional charges resulting from customs regulations. For details, please check with your local customs authority.
9. Your consumer rights
This policy does not affect your statutory rights. Depending on where you live, additional protections may apply under local consumer law, including the UK Consumer Rights Act 2015, the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, and applicable U.S. state and Canadian provincial consumer protection laws.
10. Contact
Questions about shipping? Email contact@themosquitogear.com or call +1 (307) 213-4408. Support is available Monday to Saturday, and we reply within 24 to 48 business hours.
The Mosquito Gear is operated by 639Hz LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.