FAQ

Shipping & delivery

How long does shipping take? Orders are processed and shipped within 24–48 hours. Standard delivery takes 6–9 business days.

Is shipping free? Yes, we offer free standard shipping.

How do I track my order? You will receive a tracking link by email once your order ships. You can also visit our Track your order page or contact us with your order number.

Returns & refunds

What is your return policy? We offer a 30-day money-back guarantee and free returns. See our Refund Policy.

Products

Are your products DEET-free? Many are DEET-free or plant-based — this is clearly indicated on each product page. Others are traditional formats; always check the product description.

Are they safe for kids? We carry a Kids & Family Safe range; check each product for age suitability.

Payments & security

Is checkout secure? Yes. Our store uses SSL encryption and secure, PCI-compliant checkout.

Still need help?

Email contact@themosquitogear.com or call +1 (307) 213-4408 (Mon–Fri, 9am–6pm EST). A real person will help you.